Support Available When You Need it
The National Monitoring Center provides enhanced alert monitoring and field officer support 24 hours a day.
Monitoring Center staff oversee a digital dashboard of program information in real time to complement automated alerts and notifications. Each alert is evaluated according to agency guidelines. Sentinel staff verify violations and identify likely cause(s). Supervising officers are updated through emails, text messages and live calls.
Operators are available to help with nearly any request. Typical requests include updates to a participant profile in SentinelDNA, creating a curfew schedule, managing GPS inclusion and exclusion zones and initiating a remote alcohol breath test.