LIVE SUPPORT AVAILABLE 24/7/365
The National Monitoring Center provides enhanced alert monitoring and field officer support 24 hours a day.
Monitoring Center staff oversee a digital dashboard of program information in real time to complement automated alerts and notifications. Each alert is evaluated according to agency guidelines. Sentinel staff verify violations and identify likely cause(s). Supervising officers are updated through emails, text messages and live calls.
Operators are available to help with nearly any request. Typical requests include updates to a participant profile in SentinelDNA, creating a curfew schedule, managing GPS inclusion and exclusion zones and initiating a remote alcohol breath test.
The Sentinel Help Desk delivers advanced troubleshooting and escalation support. Our most experienced staff provide expert analysis and documentation of electronic monitoring activity. This is particularly valuable for legal proceedings or agency audits.
The Help Desk team ensures that new clients are set up and implemented correctly to meet contractual requirements. During peak activity hours, they augment and extend standard support services.
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