Getting closer to customers is a strategic initiative for Sentinel Offender Services. We are doing this by opening new branch offices in communities across the country. Since January we have opened three new offices. Each location allows us to deliver products, services. and community-based programs and get to know our customers on a more personalized basis.
- Identical because of our commitment to quality management processes that are ISO 9001:2015 Certified. Following this global standard ensures that customers will receive consistent service quality no matter where they do business with us.
- Unique because the products, services, and programs that are delivered at each location are customized to meet the needs of the local population. Some offices only offer GPS, others installation and retrieval services, while some operate full-service Day Reporting Centers. Whatever the requirement, Sentinel customizes the offering to meet the needs of our customer.
The Riverside County office opened its doors this January in the heart of downtown Riverside, California. From this location, we serve the courts, adult probation, and the Sheriff’s Department with alcohol monitoring, GPS, RF and case management services. The staff makes weekly visits to local county probation offices to help with any front-line issues.
In April, Fairfield, Ohio office went live! As is often the case at our customer’s request, we are co-located with our customer at the county jail. Supporting Municipal Court, Juvenile Probation and the Court of Common Pleas the Sentinel team delivers GPS tracking, installation and removal and alcohol monitoring services.
Monday, May 6, 2019 marked the grand opening of the Meriden, Connecticut office. Working with several departments in the judicial branch of the state, the office provides dispatch, inventory control services and coordinates the field service team.
Sentinel has had a business relationship with the state of Connecticut for more than 20 years. Investing in a local office allows us to build on that solid foundation. Meriden was the perfect fit, as it is centrally located with easy access to the entire state and has a good business environment.
The Sentinel team welcomed staff from several groups within the judicial branch. At the ribbon cutting commemorating the occasion, the program director expressed his appreciation for the long-standing relationship with Sentinel and the new investment in a Connecticut office. He stated that this will help Sentinel to better understand nuances associated with traffic and locations that are likely to experience more crime.
Many thanks to all who attended this special event. Below are a few candid snapshots of the reception.