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Sentinel Offender Services Launches Helix™ Case Management Software for SentinelDNA™ Platform

By May 4, 2017

Irvine, CAMay 4, 2017

Sentinel Helix Case Management Software

IRVINE, CA. (May 4, 2017) — Sentinel Offender Services LLC, one of the nation’s leading providers of offender management programs and electronic monitoring services, has announced the launch of Helix case management software, a comprehensive software module that is seamlessly integrated with SentinelDNA, the company’s state-of-the-art, web-based electronic monitoring and tracking platform.

Leveraging the company’s more than 20 years of case management experience, Sentinel’s software development team designed Helix to provide an array of tools to assist law enforcement and corrections agencies in their efforts to more effectively manage their offender populations. While fully integrated with SentinelDNA, Helix case management software is as a self-contained, standalone program agencies can easily integrate with their existing software platforms to provide 24/7access to participant information via computer, tablet or smartphone.

“The ability to provide our customers with the advantages offered by Helix represents the next step Sentinel is taking to offer enhanced case management solutions to our customers,” said Sentinel Chief Business Development Officer Mark Contestabile, “and the combination of SentinelDNA, Helix and our fleet of RF, GPS and alcohol monitoring hardware redefines what it means to provide comprehensive offender monitoring services.”

Helix Case Management Software

Helix is as intuitive and easy to use as it is powerful. This revolutionary platform provides a hierarchical system access approach that allows for the electronic supervision and auditing of client case files. In addition, Helix provides the flexibility to integrate fully with the data platforms used by any additional third-party providers supporting an agency. To provide even greater flexibility, Helix offers more than 100 customizable data fields for the detailed collection, analysis and customized reporting.

For those agencies conducting drug and alcohol testing, Helix comes complete with a fully integrated module that allows for the scheduling, recording and payment acceptance for the testing required by a supervising agency. Moreover, Helix has a flexible payment controller that allows collected funds to be distributed on a customizable, per payment basis according to a court’s or customer’s requirements. In addition, Helix offers customers the ability to automate pre-appointment and missed appointment telephone calls to participants through its fully integrated auto-contact feature. Helix automatically logs the results of all contacts made in the case management platform for quick and easy review by the supervising officer.

Lastly, by providing the ability to electronically attach documents (e.g., court orders, case documentation, testing results, offender identification photo, etc.), Helix case management software can truly assist agencies in reaching a paperless case management solution.



Sentinel Offender Services, LLC has been a trusted partner of community corrections, courts and law enforcement since 1993. Sentinel has a rich history of innovation and pioneered the offender-funded monitoring model that is now used extensively throughout the United States. For more than 25 years Sentinel has focused on one goal: Reducing recidivism rates through comprehensive monitoring and effective supervision of offender populations. Sentinel’s continued growth and success can be attributed to its breadth of experience and its ability to consistently deliver world-class customer service, innovative products, and programs and creating effective solutions to meet the needs of our clients and the communities they serve. To learn more, please visit our website or YouTube.